Terms & Conditions

These terms apply when you book a call, coaching session or journey with me through ruthshearer.com. By booking, you agree to them.

1. About me

I am Ruth Shearer, trading as Ruth Shearer, Somatic Depth Coaching, based at 187 Beck Square, London E10 7FZ, England; email ruth@ruthshearer.com.

2. What coaching is, and what it is not

My work draws on the VITA™ Coaching methodology, including body-talk, parts work, desire mapping and breathwork, and may include relationships, intimacy and sexuality. Coaching is not therapy, medical treatment, financial or legal advice, or a crisis service, and it does not replace any professional care you may need. I work only with adults aged 18 and over. I cannot guarantee any particular outcome.

3. Your client agreement

After you book a paid session or journey, I will send you my client coaching agreement. It sets out how we work together in more detail, including confidentiality and how I handle your personal data. Please sign it, or confirm by email that you agree, before your first session.

4. Fees and payment

Fees are shown at the time of booking and are payable when you book, either in full or through a payment plan offered by my payment provider, where available. If you choose a payment plan, the provider’s terms apply to your installments, and you remain responsible for paying the full fee. Complimentary sessions are free of charge and carry no obligation to book further sessions.

5. Your right to cancel

You may cancel within 14 days of booking (the cooling-off period) by emailing me. If you choose to start within that period, I will refund the cost of any sessions you have not yet had. Otherwise, you will receive a full refund. I will refund you within 14 days of your cancellation.

I also offer a full refund if, after your first paid session, you decide coaching with me is not right for you. Just email me before your second session.

6. Rescheduling and missed sessions

You may reschedule any session, including complimentary sessions, by giving me at least 24 hours' notice.
Sessions cancelled with less notice, or missed, count as used, although I will use my discretion in genuine emergencies.
If I need to cancel or move a session, I will give you as much notice as possible and offer you a new time.
Sessions can be used within the duration noted per the relevant coaching package, from date of booking.
You may stop coaching at any time, but after the 14-day cooling-off period, fees are non-refundable, except as set out in section 5.

7. Sessions

Sessions take place online by Zoom video call, or in person as agreed. For Zoom calls, please join from a private, quiet space, and never while driving. If you arrive late, the session will still end at the scheduled time.

8. Responsibility

I will provide coaching with reasonable care and skill. You are responsible for your own decisions and actions, and I am not liable for their outcomes, or for any indirect loss or loss of income. My total liability to you is limited to the total fees you have paid me. Nothing in these terms limits my liability for anything that cannot be limited by law, and nothing affects your statutory rights.

9. Your personal data

I handle your personal data in line with UK data protection law. My Privacy Policy explains what information I collect, why, and your rights.

10. Raising a concern

If you are unhappy with any part of our work, please tell me as soon as possible. Most concerns can be resolved through conversation. If we cannot resolve a concern between us, we will both consider mediation with an independent mediator.

11. General

These terms are governed by the law of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.

I may update these terms from time to time. The terms that apply to your booking are the ones on this page when you book. Last updated: 27 October 2026.